AI
6 min read
What the AI voice platforms actually publish, per minute
Four vendors publish a per minute price and none of them mean the same thing by it. Every figure here was read off the vendor's own pricing page on 16 September 2026, with the arithmetic shown wherever a total is a sum of published components.
Quick answer
How much do AI voice agent platforms charge per minute?
Vapi publishes $0.05 per minute for its platform with speech, model and telephony billed through separately. Retell publishes $0.07 to $0.31 per minute all in. ElevenLabs Agents publishes $0.080 per minute bundling speech but not the language model. The headline rates are not comparable, because each bundles different components.
There is a companion to this page. What AI voice agents actually cost to run explains the cost model, the four metered components and which of them scale with call volume, and it deliberately quotes no figures because figures date.
This is the other half. The figures, dated, with a link on every row.
Every number below was read off the vendor’s own pricing page on 16 September 2026. Where a total is a sum of published components, the arithmetic is shown so you can check it rather than trust it.
The headline rates, and why they are not comparable
| Platform | Published headline | What that number covers |
|---|---|---|
| Vapi | $0.05 / min | Vapi hosting only. Speech, model and telephony pass through |
| Retell | $0.07 to $0.31 / min | An all-in range across model choices |
| ElevenLabs Agents | $0.080 / min | Speech in and out. Language model billed separately |
Three numbers, three different scopes. Putting $0.05, $0.07 and $0.080 in a row next to each other and picking the smallest is the single most common mistake in this comparison, and it picks the one with the most left to add.
Vapi, component by component
Vapi publishes its own fee and the pass-through cost of each provider separately.
| Component | Published rate |
|---|---|
| Vapi hosting, pre-paid | $0.05 / min |
| Transcription, Deepgram | $0.0095 to $0.0099 / min |
| Model, OpenAI | $0.0077 to $0.0452 / min |
| Voice, ElevenLabs | $0.0146 to $0.0238 / min |
| Transport, Telnyx | $0.0055 / min |
| Transport, Twilio outbound | $0.014 / min |
Summing the published components gives the range an actual call lands in. At the bottom of every range, with Telnyx transport, $0.05 + $0.0095 + $0.0077 + $0.0146 + $0.0055 = $0.0873 per minute. At the top of every range, with Twilio outbound, $0.05 + $0.0099 + $0.0452 + $0.0238 + $0.014 = $0.1429 per minute.
So the platform advertised at $0.05 runs between roughly $0.087 and $0.143 a minute depending on which model and carrier you pick. The model is the component with the widest spread, nearly six times between its published floor and ceiling.
Retell, and what its floor actually is
Retell publishes an all-in range and the components behind it.
| Component | Published rate |
|---|---|
| Retell voice infrastructure | $0.055 / min |
| Text to speech, Retell platform voices | $0.015 / min |
| Model, GPT 4.1 | $0.045 / min |
| Model, Claude 5 Sonnet | $0.08 / min |
| Telephony, US Twilio example | $0.015 / min |
The published floor of $0.07 is infrastructure plus speech and nothing else. $0.055 + $0.015 = $0.07 exactly. That is the price before the language model and before telephony, which is to say before the two components every real phone call needs.
A configuration that actually answers a call adds both. With GPT 4.1 and the Twilio example, $0.055 + $0.015 + $0.045 + $0.015 = $0.13 per minute. With Claude 5 Sonnet in place of GPT 4.1, $0.165 per minute.
ElevenLabs Agents, where the tiers buy concurrency rather than a discount
ElevenLabs publishes one per-minute rate and a set of monthly plans.
| Plan | Monthly | Included minutes | Concurrent calls |
|---|---|---|---|
| Free | $0 | 15 | 4 |
| Starter | $6 | 75 | 6 |
| Creator | $22 | 275 | 10 |
| Pro | $99 | 1,238 | 20 |
| Scale | $299 | 3,738 | 30 |
| Business | $990 | 12,375 | 40 |
Included and additional minutes are both $0.080. Exceeding your concurrency allowance is billed at a burst rate of $0.160 per minute, double. Text messages are $0.003 each.
Every tier prices its included minutes at exactly $0.080. 75 x $0.080 = $6. 275 x $0.080 = $22. 1,238 x $0.080 = $99.04. 3,738 x $0.080 = $299.04. 12,375 x $0.080 = $990. The plans are prepaid minutes at the list rate, so moving up a tier buys concurrency and buys nothing off the per-minute price.
That matters more than a discount would for an inbound use case. Concurrency, not minutes, is what fails on the morning everyone calls at once.
Concurrency, the cost nobody budgets for
| Platform | Included concurrency | Cost to add more |
|---|---|---|
| Vapi, no success package | 4 | $10 / line / month |
| Vapi, Core | 10 | $10 / line / month |
| Vapi, Pro | 30 | $10 / line / month |
| Retell, pay as you go | 20 | $8.00 / concurrency / month |
| ElevenLabs, by plan | 4 to 40 | Burst billed at $0.160 / min |
Three vendors, three models for the same constraint. Vapi and Retell sell it as a monthly line item. ElevenLabs does not sell it at all, it just charges double per minute once you exceed it, which is the only one of the three where a traffic spike degrades into cost rather than into rejected calls.
The telephony floor underneath all of it
Every platform above passes telephony through, so it is worth knowing what the carrier charges. From Twilio’s US voice pricing, read 16 September 2026.
| Item | Published rate |
|---|---|
| Outbound, US and Canada local and toll-free | $0.0140 / min |
| Inbound, to a local number | $0.0085 / min |
| US local phone number | $1.15 / month |
Inbound is meaningfully cheaper than outbound per minute, which is a quiet argument for the receptionist use case over the outbound dialler one on cost alone.
Free credits, for evaluating before committing
Vapi publishes $5 in free credits. Retell publishes $10 with no commitment. ElevenLabs offers 15 minutes a month on a free tier at 4 concurrent calls.
At roughly $0.13 a minute all in, $10 of credit is about 75 minutes of real testing, and $5 is about half that. Enough to validate a conversation design, not enough to load test one.
What we could not verify, and did not quote
- ElevenLabs language model and telephony costs. The pricing page states these are billed separately, “based on usage and varies by model”, and gives no figure. So the $0.080 cannot be turned into an all-in number from that page alone.
- A contradiction on that same page, left as we found it. The feature list shows telephony included on all plans, while the billing note says telephony provider costs are billed separately. We are not resolving that by picking the reading we prefer. Ask them before budgeting on it.
- GoHighLevel’s own AI voice pricing is not in this comparison. It is billed per enabled sub-account rather than per minute, which makes it a different shape of number entirely. It is covered, sourced the same way, in GoHighLevel cost and compliance figures.
Using these figures
Read the date. These were read on 16 September 2026, every one of these vendors has changed pricing inside a quarter before, and a per-minute rate quoted without a date is worth nothing. Follow the links before you put a number in a proposal.
And where a total here is a sum, the arithmetic is written out on purpose. Check it.
Services mentioned here
AI voice agents that hold a real conversation
An AI voice agent is software that conducts a spoken phone conversation in natural language. It understands what a caller says, responds in real time, follows the rules it was given, and takes actions such as booking an appointment, creating a CRM record or transferring to a human when the conversation requires one.
Vapi integration that wires voice agents into your CRM
Vapi is a platform for building programmable AI voice agents. It handles speech recognition, language model orchestration, speech synthesis and telephony, and exposes function calling so an agent can read and write external systems, checking calendars, creating CRM records or booking appointments during the call.
Retell AI integration built for conversation quality
Retell AI is a platform for building conversational voice agents that handle inbound and outbound calls. It manages speech recognition, language model responses, speech synthesis and telephony, and supports function calling so agents can look up and write data during a conversation.